Shipping & Returns Policy

We will ship anywhere. If our site won’t allow a specific address, please give us and we will take your order over the phone and send it out promptly. We cannot ship to PO Boxes. 

Shipping Methods
  • UPS Ground*
  • UPS 2nd Day Air
  • UPS Next Day Air
  • UPS Standard
  • UPS World Wide Expedited
  • UPS World Wide Express
  • UPS World Wide Expedited
  • UPS World Wide Express
*except Alaska, Hawaii and Puerto Rico

Shipping rates for your order are automatically added during the checkout process. Rates are based on package weight and shipping method choice. 

Special Note about UPS shipping to outside USA (including Canada):

If you choose UPS Worldwide Express or UPS Canada Standard as your shipping method, you may incur a separate fee, charged by UPS (our courier of choice). This fee, which is collected on behalf of the respective country of the customer by the courier (i.e., UPS), covers import fees, GST taxes, and other import-related charges that are charged to the couriers. We have no control over these fees and charges. 

Shipping Schedule:

We make every attempt to ship your package within 24 hours of receiving your order. However, even though our online store remains open, we may not be open for business in our physical plant. We do not ship on Saturdays, Sundays or holidays.

Should your order be placed at one of these times, it will be shipped immediately upon our return. Please call if you have any questions or concerns.

Occasionally, an item we sell is out-of-stock and we need to re-order the item. In most of these situations, we are able to have the supplier drop-ship the item directly to you, but not in every case. We apologize for such inconveniences and try diligently to prevent them from occurring. If you believe you are entitled to a shipping refund, please get in touch with us.

Return Policy

All returns are for exchange or store credit only. You must return item within 15 days of purchase in its original new condition and in its original packaging. You are responsible for related shipping charges. Returns might be subject to 20% restocking fee. Prices (including shipping charges) in our online store, as well as at Woodlake Technologies, Inc. in Chicago, are subject to change without notice.